5187 products were found matching your search for Customer satisfaction in 5 shops:

It is no longer enough to concentrate on customer satisfaction; companies must graduate to customer loyalty. This Management Briefing identifies the four stages of a company's evolution toward building lasting customer loyalty, and it summarizes the key management principles that must guide the transition. The book also provides a seven-step roadmap and audit to help readers: ** increase customer retention rates and convert one-time buyers into lifelong customers ** achieve a breakthrough profit improvement by concentrating on customer loyalty ** make employee empowerment real, not just a fad or slogan.

The 3 Year eCarePAK Extended Service Plan for the imagePROGRAF TC-20 Printer is a comprehensive and reliable solution designed to safeguard your Canon imaging investment. This plan, offered directly by Canon, is a testament to our commitment to our customers, recognizing that your satisfaction and productivity are paramount to us. This extended service plan is specifically tailored for the imagePROGRAF TC-20 Printer, ensuring that your hardware's lifespan is maximized and safeguarded against unforeseen complications. The eCarePAK offers Break/Fix Coverage, a feature designed to minimize unexpected downtime, thus enhancing your productivity and efficiency. Backed by Canon's 60 years of industry leadership, the service you receive under this plan is nothing short of award-winning. Depending on your product, we offer an Advanced Exchange program for immediate, comparable replacement units, or Canon On-Site Service. This means quality repairs are performed by Canon-certified personnel using genuine Canon parts, further minimizing your downtime and ensuring the longevity of your printer.Moreover, the eCarePAK Extended Service Plan provides direct access to Canon's technical support staff via a toll-free number. Our responsive and prompt service is designed to conveniently rectify hardware issues, ensuring that your needs are met swiftly and effectively. In summary, the 3 Year eCarePAK Extended Service Plan for the imagePROGRAF TC-20 Printer is a durable, high-quality, and affordable solution that provides comprehensive coverage and peace of mind for your Canon printer investment.

Founded in Germany's Black Forest in 1901, Hansgrohe is committed to building a strong sense of tradition. Hansgrohe's products offer a lifetime of satisfaction featuring the ultimate in quality, design and performance. Customers appreciate our many breakthroughs in comfort and technology that allow you to make the most of water. With its wide range of products, Hansgrohe has the right solution for you. Enjoy every moment, each one is unique, just like your Hansgrohe shower. Hansgrohe has always had a sharp eye for innovation, designing products with exceptional durability that are not only highly functional but also a source of pleasure. For us, this means constantly advancing and striving for improvements. Our showers and faucets offer many useful functions and details that make daily use as easy and comfortable as possible so that you can enjoy your Hansgrohe products for many years to come. Color: Matte White.

Now in its second edition, this best seller presents detailed information about how to construct, evaluate, and use questionnaires. New to this second edition is a chapter that includes two different methods of sampling and determining an appropriate sample size for reliable results. The author has updated the chapter on reliability and validity to cover more information about other forms of reliability. Also added is a chapter devoted to presenting examples on real customer satisfaction measures and how they can be used. Other topics include guidelines for developing questionnaires, scale development, the concept of quality, frequencies, sampling error, and two methods of determining important service or product characteristics as perceived by the customer. Benefits: Understand the scientific methodology used to construct questionnaires utilizing the author's systematic approach. Pinpoint and focus on the most relevant topics using the author's concise format of the concepts relating to measuring customer satisfaction. Study both the qualitative and quantitative aspects of questionnaire design and evaluation. Important scientific principles are presented in simple, understandable terms. A great resource for the Certified Quality Manager's exam! Contents: Introduction Determining Customer Requirements Reliability and Validity Customer Satisfaction Questionnaire Construction Sampling Methods Using Customer Satisfaction Questionnaires Examples of Customer Satisfaction Questionnaires Contains 12 appendices and more than 80 illustrations

The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty. Included are two different methods of sampling and determining an appropriate sample size for reliable results; the reliability and validity of results; real examples of customer satisfaction measures and how they can be used; guidelines for developing questionnaires; scale development; the concept of quality; frequencies; sampling error; two methods of determining important service or product characteristics as perceived by the customer; discussion on the measurement and meaning of customer loyalty, and methods for loyalty-based management. Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author's systematic approach. They will be able to pinpoint and focus on the most relevant topics, and study both the qualitative and quantitative aspec

Employees’ satisfaction and customers’ satisfaction are an area of interest for the management and leadership in all types of organization and companies, but more so in the service sector,because the core business is the customers, without customers there is no profit and the service sector experiences has a shortage of customer satisfaction and lack of employees’ satisfaction.This quantitative study investigated the relationship between the employees' satisfaction and customers' satisfaction in the Islamic and conventional banks of United Arab Emirates.No previous study has founded on any of Islamic banks and conventional banks in UAE.A survey undertaken of 308 employees and 301 of customers and the relation of different variables with employees’ satisfaction and customers’ satisfaction researched.The results showed employees at Islamic banks are more satisfied with work more than conventional banks, moreover, employees of Islamic banks stated that the most three factors satisfy them are communication with staff, work environment and appreciation. In addition to, employees at Islamic banks are looking for more benefits, increasing number of the staff and better team of management.

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.

Brand New! This item is printed on demand. 0.3400

Auditing for effectiveness has always been an expectation of AS9101, but the reality is that most auditors focused in the past on process conformance to clause-based requirements without taking into account the process results. AS9101D has been revised to address performance in a manner never approached before and will challenge auditors to shift their auditing techniques to evaluate effectiveness of the system while placing a focus on customer satisfaction. This book is focused on internal auditing and guiding those professionals responsible for conducting implementation and setting up robust quality management systems that will withstand external audits against the AS9101D requirements. The book covers the history of the aerospace quality requirements, key changes to the AS9100C/AS9110/AS9120 standards, understanding audit trails, the readiness review and onsite audit, and corrective action and closeout activities. Kymal seeks to accomplish two overall goals in this book: first, to help aerospace organizations improve through effective audit practices, and second, to help auditors improve their overall auditing skills.

Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

[b]The top reasons why[/b] every CEO, Owner, Manager, Salesperson, Shareholder and Customer needs to buy this book - Create significant personal and professional job satisfaction every hour of the day - Enchance the bottom line by a minimum of 3.5% - Reduce operating and administrative costs - Decrease staff turnover - Increase employee suggestions by 600% - Reduce advertising expenses - Increase average sales per person - Improve customer retention - Reduce complaints by 400% - Increase customer satisfaction

Manual on the improvement in the health care setting for a satisfied customer. Includes components of quality patient care, communication skills, individualized care, patient education, and complaints. For nurses and nursing students.

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.

Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one’s own home front.Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today’s organizations. It explains how to identify true customers―both internal and external.Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships.The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide "delightful" service. Demonstrating how to incorporate the Kano philosophy into your day-to-day activities, this book is a must-read for any organization or individual looking to do more with less by achieving a truly customer-driven focus.

Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported

Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported

Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported

Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported

Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported