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A digital copy of "Customer Satisfaction Planning" by Hirata. Download is immediately available upon purchase!

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.

Employees’ satisfaction and customers’ satisfaction are an area of interest for the management and leadership in all types of organization and companies, but more so in the service sector,because the core business is the customers, without customers there is no profit and the service sector experiences has a shortage of customer satisfaction and lack of employees’ satisfaction.This quantitative study investigated the relationship between the employees' satisfaction and customers' satisfaction in the Islamic and conventional banks of United Arab Emirates.No previous study has founded on any of Islamic banks and conventional banks in UAE.A survey undertaken of 308 employees and 301 of customers and the relation of different variables with employees’ satisfaction and customers’ satisfaction researched.The results showed employees at Islamic banks are more satisfied with work more than conventional banks, moreover, employees of Islamic banks stated that the most three factors satisfy them are communication with staff, work environment and appreciation. In addition to, employees at Islamic banks are looking for more benefits, increasing number of the staff and better team of management.

The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty. Included are two different methods of sampling and determining an appropriate sample size for reliable results; the reliability and validity of results; real examples of customer satisfaction measures and how they can be used; guidelines for developing questionnaires; scale development; the concept of quality; frequencies; sampling error; two methods of determining important service or product characteristics as perceived by the customer; discussion on the measurement and meaning of customer loyalty, and methods for loyalty-based management. Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author's systematic approach. They will be able to pinpoint and focus on the most relevant topics, and study both the qualitative and quantitative aspec

Now in its second edition, this best seller presents detailed information about how to construct, evaluate, and use questionnaires. New to this second edition is a chapter that includes two different methods of sampling and determining an appropriate sample size for reliable results. The author has updated the chapter on reliability and validity to cover more information about other forms of reliability. Also added is a chapter devoted to presenting examples on real customer satisfaction measures and how they can be used. Other topics include guidelines for developing questionnaires, scale development, the concept of quality, frequencies, sampling error, and two methods of determining important service or product characteristics as perceived by the customer. Benefits: Understand the scientific methodology used to construct questionnaires utilizing the author's systematic approach. Pinpoint and focus on the most relevant topics using the author's concise format of the concepts relating to measuring customer satisfaction. Study both the qualitative and quantitative aspects of questionnaire design and evaluation. Important scientific principles are presented in simple, understandable terms. A great resource for the Certified Quality Manager's exam! Contents: Introduction Determining Customer Requirements Reliability and Validity Customer Satisfaction Questionnaire Construction Sampling Methods Using Customer Satisfaction Questionnaires Examples of Customer Satisfaction Questionnaires Contains 12 appendices and more than 80 illustrations

A digital copy of "Customer Satisfaction A Complete Guide - 2024 Edition" by Gerardus Blokdyk. Download is immediately available upon purchase!

A digital copy of "How To Measure Customer Satisfaction" by Hill. Download is immediately available upon purchase!

A digital copy of "Customer Satisfaction 189 Success Secrets - 189 Most Asked Questions On" by Valdez. Download is immediately available upon purchase!

A digital copy of "Customer Satisfaction Evaluation" by Grigoroudis. Download is immediately available upon purchase!

A digital copy of "Customer Satisfaction Measurement For Iso 9000: 2000" by Self. Download is immediately available upon purchase!

A digital copy of "Customer Satisfaction Research Management" by Derek R. Allen. Download is immediately available upon purchase!

A digital copy of "Handbook Of Customer Satisfaction And Loyalty Measurement" by Hill. Download is immediately available upon purchase!

A digital copy of "Customer Satisfaction And Sustainability Initiatives In The Fourth Indu" by Silvestri. Download is immediately available upon purchase!

A digital copy of "Internet Banking And Customer Satisfaction" by Alam. Download is immediately available upon purchase!

A digital copy of "Measuring Customer Satisfaction and Loyalty" by Bob E. Hayes. Download is immediately available upon purchase!

A digital copy of "Researching Customer Satisfaction And Loyalty" by Szwarc. Download is immediately available upon purchase!

A digital copy of "Superior Customer Satisfaction and Loyalty" by Sheldon D. Goldstein. Download is immediately available upon purchase!

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A digital copy of "Measuring Customer Satisfaction and Loyalty" by Bob E. Hayes. Download is immediately available upon purchase!

A digital copy of "Influence Of Culture And Personality On Customer Satisfaction" by Kruger. Download is immediately available upon purchase!